Terms of service

 

GENERAL TERMS AND CONDITIONS OF USE

This document contains the General Terms and Conditions under which INTRIGO EOOD provides services to its users through the online store www.nevrseen.com.

1. MERCHANT DETAILS

  • Name: INTRIGO EOOD

  • UIC/BULSTAT: 200954298

  • Registered Office and Management Address: 9 Romen Rolan St., Dimitrovgrad, 6400

  • Correspondence and Goods Return Address: 43 Knyaginya Maria Luiza Blvd., Plovdiv, 4000

  • Phone: +359878491262

  • Email: info@nevrseen.com

  • Person in Charge (Manager): Vesela Bogdanova Kireva

2. SUPERVISORY AUTHORITIES

Consumer Protection Commission (CPC)

  • Address: 4A Slaveykov Sq., floors 3, 4, and 6, Sofia

  • Tel.: 0700 111 22 | Website: www.kzp.bg

Commission for Personal Data Protection (CPDP)

  • Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia

  • Tel.: 02/91-53-518 | Website: www.cpdp.bg

3. GENERAL PROVISIONS AND ORDERS

  • The publication of goods on the site constitutes a public invitation to conclude a transaction.

  • The purchase-sale contract is considered concluded from the moment the Seller confirms the Client's order via email or telephone.

  • All prices are in euro (EUR) including VAT. The Seller has the right to change prices at any time; however, the price at the time of the order shall apply to the client.

4. DELIVERY

  • Delivery terms are from 1 to 7 working days. During seasonal sales (January/February and July-September), the period may be extended up to 14 working days.

  • Delivery costs are borne by the Client, unless explicitly stated otherwise (for example, for orders over a certain value).

5. RIGHT OF WITHDRAWAL (RETURN OF GOODS)

  • Based on Art. 50 of the CPA (Consumer Protection Act), the Client has the right to withdraw from the contract and return the goods within 14 days of receipt, without stating a reason.

  • Return Conditions: The goods must be in their original packaging, with labels, without traces of use (washing, ironing, perfume, makeup), accompanied by the original cash receipt or invoice.

  • Refunds: The Seller shall refund the amount paid (including standard delivery costs to the client) within 14 days to the bank account provided by the Client.

  • Return Costs: All direct costs for returning the goods (courier services) are paid by the Client.

6. STATUTORY WARRANTY AND CLAIMS

  • All goods offered in the store have a 2-year statutory warranty for conformity (according to the CPA), which covers manufacturing defects.

  • Upon establishing a defect or non-conformity, the Client has the right to a claim. The Seller undertakes to bring the goods into conformity (repair or replacement) within 30 days.

  • The warranty does not cover damage resulting from improper washing, storage, cutting of labels, or intentional damage by the Client.

7. PERSONAL DATA (GDPR)

The Seller processes personal data according to its [Link to Privacy Policy]. The data is used only for the purposes of delivery and accounting services.

8. DISPUTE RESOLUTION (ODR)

In case of disputes, the Client may refer to the EU Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/